At bj22, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the data you provide when using our Platform. By accessing or using bj22 services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand how your information is handled.
We use industry-standard SSL encryption and comply with international data protection standards to keep your information secure.
When you register an account with bj22, we collect personal information necessary to provide our services and comply with legal requirements. This includes your full legal name, date of birth, gender, residential address, email address, mobile phone number, and nationality. For verification purposes, we also collect government-issued identification documents such as National ID cards, passports, or driver's licenses.
To process deposits and withdrawals, we collect payment method details including bKash account numbers, Nagad account numbers, Rocket wallet details, and bank account information. We store transaction history including deposit amounts, withdrawal amounts, dates, times, and payment method used. All financial data is encrypted and processed securely through our payment partners. bj22 does not store full credit card numbers or CVV codes on our servers.
We automatically collect information about your gaming activity on the Platform including games played, bet amounts, win/loss records, bonus claims, wagering progress, session duration, login history, and IP addresses. This data helps us improve our services, detect fraud, prevent problem gambling, and ensure compliance with responsible gaming policies.
When you access bj22, we collect technical information about your device including device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, language preferences, time zone, and unique device identifiers. We also collect connection data such as IP address, internet service provider, referring/exit pages, and clickstream data.
We maintain records of all communications between you and bj22 customer support including live chat transcripts, email correspondence, phone call recordings (with consent), and submitted support tickets. These records are used to resolve disputes, improve service quality, and comply with regulatory requirements.
Your personal information is used primarily to create and manage your bj22 account, process your deposits and withdrawals, verify your identity and age (18+ requirement), authenticate login attempts, maintain your gaming history and transaction records, and provide customer support. We use your contact information to send important account notifications including withdrawal confirmations, bonus credits, security alerts, and policy updates.
bj22 is committed to operating within legal frameworks and preventing illegal activity. We use your information to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, detect and prevent fraudulent transactions, identify duplicate accounts and bonus abuse, verify payment method ownership, investigate suspicious betting patterns, and respond to lawful requests from authorities. Our fraud detection systems analyze betting patterns, IP addresses, device fingerprints, and transaction history to protect both the Platform and legitimate players.
We analyze gameplay data to identify signs of problem gambling and intervene when necessary. This includes monitoring deposit frequency and amounts, session duration and frequency, betting patterns indicating loss-chasing, and self-exclusion compliance. If our systems detect concerning patterns, we may reach out to offer responsible gaming tools, suggest deposit limits or self-exclusion, or suspend your account pending investigation.
With your consent, we use your email address and phone number to send promotional offers including welcome bonuses, reload bonuses, free spin campaigns, VIP program updates, tournament announcements, and seasonal promotions tailored to your gaming preferences. You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in any email. Opting out does not affect essential service emails such as withdrawal confirmations or security alerts.
We analyze aggregated and anonymized data to improve the bj22 Platform including optimizing game selection, improving website performance and load times, identifying and fixing technical bugs, enhancing user interface design, and developing new features. This data is used in aggregate form and cannot be traced back to individual users.
Cookies are small text files placed on your device by websites you visit. They enable the website to recognize your device and remember certain information about your preferences and previous visits. bj22 uses cookies and similar tracking technologies to provide a seamless gaming experience and improve Platform functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for login, account security, and core Platform functionality | Session / Persistent |
| Performance Cookies | Collect anonymous data on page load times, errors, and user interactions | Persistent |
| Functionality Cookies | Remember your preferences (language, currency, game filters) | Persistent |
| Advertising Cookies | Track effectiveness of marketing campaigns (with consent) | Persistent |
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling essential cookies may prevent you from accessing certain features of the bj22 Platform including logging in, making deposits, or playing games. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.
bj22 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:
All third-party service providers with access to your personal information are contractually obligated to maintain confidentiality, use the data only for specified purposes, implement appropriate security measures, and comply with applicable data protection laws. We conduct regular reviews of our partners' security practices and terminate relationships with providers who fail to meet our standards.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and Platform announcement before your information is transferred and becomes subject to a different privacy policy. You will have the option to close your account and withdraw funds before the transfer if you do not consent.
bj22 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data including passwords (hashed with bcrypt) and financial information, regular security audits and penetration testing, firewall protection and intrusion detection systems, access controls limiting employee access to personal data on a need-to-know basis, and regular staff training on data protection and security best practices.
Your personal information is stored on secure servers located in data centers that comply with international security standards. While we use servers that may be located outside Bangladesh, we ensure that all data transfers comply with applicable data protection regulations and that adequate safeguards are in place. Data centers are equipped with physical security measures including 24/7 monitoring, biometric access controls, and disaster recovery systems.
While bj22 implements robust security measures, account security is a shared responsibility. We recommend that you create a strong, unique password containing uppercase and lowercase letters, numbers, and special characters, never share your login credentials with anyone, enable two-factor authentication (2FA) if available, log out after each session, especially on shared devices, avoid using public Wi-Fi when accessing your account, and report suspicious activity immediately to [email protected]. bj22 will never ask for your password via email, phone, or live chat.
You have the right to access the personal information we hold about you and request corrections if any data is inaccurate or incomplete. You can view and update most of your information directly through your account settings. For information not accessible through your account, submit a request to [email protected]. We will respond within 14 business days with the requested information or an explanation if we cannot fulfill the request.
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format (CSV or JSON). This includes your account details, transaction history, gaming activity, and communication records. To request data export, contact [email protected] with the subject line "Data Portability Request." We will provide the requested data within 30 days.
You may request deletion of your personal information and closure of your account at any time. Before processing a deletion request, you must withdraw all funds from your account balance and resolve any outstanding disputes. Once your account is closed, we will delete or anonymize your personal information within 90 days, except for data we are legally required to retain for regulatory compliance (typically 5-7 years for financial and transaction records). To request account closure, contact [email protected] with the subject line "Account Closure Request."
You can opt out of promotional emails by clicking the "Unsubscribe" link in any marketing email, adjusting your communication preferences in account settings, or contacting [email protected] with the subject line "Opt-Out Request." Opting out will stop promotional communications but not essential service emails such as withdrawal confirmations, security alerts, or policy updates.
You have the right to object to certain types of data processing, particularly for marketing purposes or automated decision-making. However, if you object to processing necessary for account management, fraud prevention, or legal compliance, we may not be able to provide our services and may need to close your account.
For active accounts, we retain your personal information for as long as your account remains open and for a period thereafter as required by law. Account data including registration details, transaction history, and gameplay records are retained to provide ongoing services, resolve disputes, and comply with legal obligations.
After account closure, we retain certain information for legal and regulatory purposes including financial transaction records (7 years for AML compliance), identity verification documents (5 years), dispute and complaint records (7 years), and self-exclusion records (indefinitely to prevent re-registration). All other personal information is deleted or anonymized within 90 days of account closure.
We may retain anonymized and aggregated data indefinitely for statistical analysis, platform improvement, and research purposes. This data cannot be traced back to individual users and is not considered personal information under data protection laws.
bj22 operates internationally and may transfer your personal information to servers and service providers located outside Bangladesh. When we transfer data internationally, we ensure that adequate safeguards are in place including standard contractual clauses approved by data protection authorities, adherence to international data protection frameworks, and verification that recipient countries provide adequate data protection levels. All international transfers are conducted securely using encrypted channels.
We process your personal information based on one or more of the following legal grounds: contractual necessity (to provide services you requested), legal obligation (to comply with AML/KYC requirements), legitimate interests (fraud prevention, platform security, service improvement), or your explicit consent (for marketing communications). You can withdraw consent at any time, but this may affect our ability to provide certain services.
bj22 services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors. Our registration process includes age verification checks, and we require government-issued identification to confirm age before processing withdrawals.
Parents and guardians are encouraged to monitor their children's online activity and use parental control software to prevent access to gambling websites. If we discover that we have inadvertently collected information from an individual under 18, we will immediately delete the account, void all transactions, and refund deposits to the payment source.
Report Underage Gambling: If you become aware of a minor using bj22, please report it immediately to [email protected] with the subject line "Underage Account Report."
bj22 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of material changes via email to your registered address and through a prominent notice on the Platform at least 30 days before the changes take effect.
Your continued use of the bj22 Platform after the updated Privacy Policy takes effect constitutes acceptance of the changes. If you do not agree with the updated policy, you must cease using the Platform and may request account closure and data deletion as described in Section 6.3.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this document indicates when the policy was last updated.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Team:
Email: [email protected]
Subject Line: Privacy Inquiry / Data Protection Request
Response Time: We aim to respond to all privacy-related inquiries within 7 business days.
If you believe we have not handled your personal information appropriately or have violated your privacy rights, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
If you suspect that your account has been compromised, notice unauthorized access to your personal information, or identify a security vulnerability on the Platform, contact us immediately at [email protected] with the subject line "Security Incident Report." Our security team will investigate and take appropriate action within 24 hours.
256-bit SSL protection for all data transmitted between your device and our servers.
Encrypted databases with restricted access and regular security audits.
Full control over your data with access, correction, and deletion rights.
Privacy questions? Our team is available around the clock to assist.
We take data protection seriously. If you have any questions about how we handle your information, our support team is here to help.
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